Refund policy

You may request a return within 30 days of receiving your order, including for items purchased on sale. Items must be unused, in their original condition and original packaging, with proof of purchase. Customers are responsible for return shipping costs.

To start a return, you can contact us at info@romiss.com. If your return is accepted, please note that you have to cover your own shipping costs for returning your product. A valid tracking number of the return shipment is requested to send to us. We will issue a refund for your order after we have received and confirmed that the item is in good condition. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@romiss.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalized items cannot be exchanged or returned. Please get in touch if you have questions or concerns about your personalized item.
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.